HealthStrong is committed to the quality and safety of our healthcare services.  At all times, we actively encourage our clients, their families and/or their support person/s to participate in goal setting and decision making.  This ensures that we provide a service that meets your needs and expectations.

Prior to commencing any assessment or treatment with you, you will be asked to give your consent.  Often, we receive referrals on behalf of our clients from their plan or package manager – when we receive the referral, we will telephone you and ask for your consent to proceed in booking in an appointment.  At all times, your personal information is kept confidential and you are welcome to view our privacy policy. If you have any questions or concerns at this point, please feel free to ask as many questions as you’d like and our friendly team will be happy to answer them for you.

For clients who are paying privately for their services, our bookings team will provide you with information verbally and in writing about the fees for our services.  We then ask that you sign our Financial Consent form to acknowledge that you understand your obligations surrounding payment. A copy of this is kept in your confidential health record and a copy can be emailed to you for your records.

You will again be asked for your consent to participate in the assessment and treatment when the practitioner comes to visit.  Most times, verbal consent is sufficient, however, sometimes, written consent for more high risk or invasive procedures will be required.  In each case, our practitioners will explain the assessment or treatment to you, provide you with information about the risks and benefits and allow you time to make an informed decision.

You have the right to withdraw consent at any time and in this case, treatment will cease.

HealthStrong practitioners will document your consent in your case file.  Any copies of consent forms will also be stored in your confidential case file.

In the event of an emergency situation where you are too ill or unconscious to give consent, consent is not required and your HealthStrong Practitioner will make necessary decisions to ensure your health and safety.

For persons under a certain age (the relevant age will depend on what State the services are being provided in), or if a person is of the age of consent lacks the capacity to give consent, consent must be given by a parent or guardian.

For clients who do not speak or understand English, the use of an interpreter for obtaining consent is preferred.  An interpreter can be organised at a cost to the client. Family members are not recommended to be suitable interpreters.  If a client declines using an interpreter and prefers a family member, this will also be documented in your case file.

If you have any questions, concerns or feedback about our consent policy, please contact us.